Lab Coordinator, NYC

3 weeks ago

Queens, New York, United States The Research Foundation for SUNY Full time
Job Title: ATTAIN Lab Coordinator

Location: Queens, NY

Job Summary:

The Research Foundation for SUNY is seeking a highly motivated and organized ATTAIN Lab Coordinator to join their team in Queens, NY. The successful candidate will provide on-site and remote coordination and facilitation of activities contained in the ATTAIN lab, including participant intake, needs assessment, software navigation support, IT support training, and overall lab management.

Key Responsibilities:
  • Deliver ATTAIN services and self-paced resources to participants
  • Conduct ATTAIN enrollment process and maintain participant records
  • Determine participant Temporary Assistance for Needy Families (TANF) eligibility
  • Facilitate remote and in-person orientation and training to enrolled participants
  • Proctor certification exams through ATTAIN's Certiport Authorized Testing Centers
  • Create and maintain a clean, comfortable, and orderly learning environment in the lab
  • Report any technical issues and their resolutions to UCAWD, Program Coordinator, and the Program Manager
  • Maintain participant records utilizing ATTAIN's Learning Management System and third-party courseware accounts
  • Conduct social media outreach and promotional activities as approved by UCAWD, Program Coordinator, and the Project Manager
  • Provide participant self-paced learning assistance and any navigational or technical support remotely or in-person
  • Support and track participant self-paced learning performance and outcomes
  • Submit monthly status reports and maintain regular communication with UCAWD, Program Coordinator, and the Project Manager
  • Assess potential partnerships based on strategic fit, alignment with organizational goals, and potential impact on the lab's mission and objectives
  • Nurture ongoing relationships with partners, collaborators, and referral sources to strengthen engagement and maximize opportunities for collaboration and referrals
  • Maintain an up-to-date monthly lab calendar
  • Ensure policies and procedures of the host institution and The Research Foundation for The State University of New York are followed
Requirements:
  • Associate's Degree with a minimum of 2 years of relevant experience in self-paced, online learning platforms and/or Learning Management Systems
  • Experience managing enrollment accounts and the intake processes using an online management system
  • Experience with Computer Software applications
  • Ability to troubleshoot IT productivity software, applications, and services
  • Experience working with underserved/underprepared populations
  • Strong interpersonal, oral, and written communication skills
  • Strong organizational and presentation skills
  • Proficient working knowledge of Microsoft Office applications
  • Ability to promote professional and ethical behavior
  • Ability to work independently as well as a part of a team
Preferred Qualifications:
  • Bachelor's degree in education or related discipline
  • Bilingual (English/Spanish) preferred
  • Two or more years' experience working with adult population (training, advising, and/or mentoring)
  • Experience working with Temporary Assistance for Needy Families (TANF) recipients
  • Experience in community outreach
  • Microsoft certifications
Equal Opportunity Employer:

The Research Foundation for SUNY is an Equal Opportunity/Affirmative Action Employer and does not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex, pregnancy-related conditions, reproductive health decisions, childbirth or related medical conditions, sexual orientation, gender identity or expression, transgender status, age, national origin or ancestry, marital status, familial status, citizenship, physical and mental disability, prior arrest or conviction record, genetic characteristics/genetic information, predisposition or carrier status, domestic violence victim status, military status or service, veteran status, or any other characteristics protected under federal, state, or local law.

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