Lab Coordinator, NYC
2 days ago
ATTAIN (Advanced Technology Training and Information Networking) is a statewide technology initiative funded by New York State to provide urban and rural communities access to training and technology. The ATTAIN team is seeking a qualified candidate to join their team as a Lab Coordinator in Queens, NY.
The successful candidate will provide on-site and remote coordination and facilitation of activities contained in the ATTAIN lab, including participant intake, needs assessment, software navigation support, IT support training, and overall lab management.
The candidate will work in coordination with their local community-based host agency and ATTAIN project staff to achieve the enrollment, usage, and outcomes specified in their performance objectives and Program Year Plan (PYP).
Job Duties:
Proficient delivery of ATTAIN services and self-paced resources (e.g., Academic Preparation, Career and Technical Education, ESL and Language Learning), Microsoft Certification training resources, and any additional online third-party resource(s)
Conduct ATTAIN enrollment process and maintain participant records
Determine participant Temporary Assistance for Needy Families (TANF) eligibility
Facilitate remote and in-person orientation and training to enrolled participants
Proctor certification exams through ATTAIN's Certiport Authorized Testing Centers
Create and maintain a clean, comfortable, and orderly learning environment in the lab
Report any technical issues and their resolutions to UCAWD, Program Coordinator, and the Program Manager
Maintain participant records utilizing ATTAIN's Learning Management System and third-party courseware accounts
Conduct social media outreach and promotional activities as approved by UCAWD, Program Coordinator, and the Project Manager
Provide participant self-paced learning assistance and any navigational or technical support remotely or in-person
Support and track participant self-paced learning performance and outcomes
Submit monthly status reports and maintain regular communication with UCAWD, Program Coordinator, and the Project Manager
Requirements:
Associate's Degree with a minimum of 2 years of relevant experience in self-paced, online learning platforms and/or Learning Management Systems
Experience managing enrollment accounts and the intake process using an online management system
Experience with Computer Software applications
Ability to troubleshoot IT productivity software, applications, and services
Experience working with underserved/underprepared populations
Strong interpersonal, oral, and written communication skills
Strong organizational and presentation skills
Proficient working knowledge of Microsoft Office applications
Ability to promote professional and ethical behavior
Ability to work independently as well as a part of a team
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