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Account Representative

2 months ago

Tacoma WA USA, United States Mariner Finance Full time
About the Role

We are seeking a highly motivated and goal-oriented individual to join our team as an Account Representative at Mariner Finance. As a key member of our sales and collections team, you will play a critical role in supporting branch operations and driving business growth.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
  • Loan Processing: Process credit loan applications, analyze credit and financial information for current and potential customers, and ensure compliance with federal, state, and local consumer laws.
  • Delinquency Resolution: Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
  • Goal Achievement: Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
  • Compliance: Maintain knowledge of federal, state, and local consumer laws to ensure compliant actions.
  • Cash Handling: Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Requirements
  • Experience: Minimum of one (1) year of experience in a customer service or sales position.
  • Education: High school diploma or equivalent.
  • Transportation: Reliable transportation required.
  • Communication Skills: Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
  • Technical Skills: Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
  • Problem-Solving Skills: Demonstrated problem-solving skills and interpersonal skills in demanding situations.
  • Licenses: Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
Preferred Qualifications
  • Cash Handling Experience: Cash handling, selling, and/or collecting experience.
  • Education: Some college coursework.
  • Language Skills: Bilingual fluency in Spanish/English.
Physical Demands

The employee is frequently required to sit for extended periods, reach with hands and arms, operate computer and phone systems, and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Benefits
  • Health Insurance: Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA.
  • Vision Insurance: Company-paid vision insurance.
  • Dental Insurance: Company-paid dental insurance.
  • Life Insurance: Company-paid basic life insurance, long-term disability insurance, and accidental death and dismemberment (AD&D) insurance.
  • Voluntary Benefits: Accident, critical illness, hospital indemnity, short-term disability, supplemental life, and supplemental AD&D insurance.
  • Retirement Plan: 401(k) and company matching contributions.
  • Paid Time Off: Full-time employees may accrue a minimum of 120 hours per year.
  • Holidays: 11 paid holidays.
  • Family and Medical Leave Act (FMLA): Eligible employees may take up to 12 weeks of unpaid leave for certain family and medical reasons.
  • Employee Assistance Program (EAP): Confidential counseling services for employees and their families.
  • Paid Parental Leave: Eligible employees may take up to 12 weeks of paid parental leave.
  • Referral Incentives: Eligible employees may receive referral incentives for referring qualified candidates.
  • Education Assistance Program: Eligible employees may receive education assistance for pursuing higher education.
  • Complimentary FIMC Membership Plan: Eligible employees may receive a complimentary FIMC membership plan.
  • Industry-Specific Training: Eligible employees may receive industry-specific training programs.