Sales and Service Associate

3 weeks ago

Redlands, California, United States Watsco Full time

About Us

Baker Distributing Company has been a leading distributor of HVAC, refrigeration, and food service equipment in the U.S. for nearly 75 years. With over 1,400 employees and 200+ locations, we serve 50,000 active customers from our corporate headquarters in Jacksonville, Fl.

Our Vision

We transform the distribution industry with innovative technologies and services, providing a best-in-class customer experience. Our commitment to excellence drives us to innovate every day, making us a world-class supply chain partner.

Job Description

The Counter Sales Associate plays a crucial role in our sales counter at one of our wholesale HVAC distributorships. This role requires strong customer service skills and a deep understanding of HVAC products and services.

Essential Duties/Accountabilities

  • Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
  • Interact with internal and outside sales people, vendors, and contractors to drive sales and revenue growth.
  • Manage showroom merchandising and re-stocking product to meet customer demands.
  • Resolve customer relations problems with dealers and end users, ensuring exceptional customer satisfaction.
  • Process sales orders efficiently, upselling associated items to increase revenue.
  • Service walk-in and telephone customers, assisting with sourcing and shipping parts, inventory control, and warranty administration.
  • Research products to meet customer needs, arranging stock on shelves or racks in sales areas.
  • Apply suggestive selling techniques and up sells to current and prospective customers, driving sales growth.
  • Conduct outgoing customer sales or service calls, resolving customer complaints and improving customer satisfaction.

Requirements

  • High School Diploma or GED Required.
  • The ideal candidate will have excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.
  • Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level preferred.
  • Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required.
  • Ability to work independently but meet assigned goals and objectives in designated time frames.
  • Capable of working in a fast-paced environment with skills to multi-task on different levels.
  • Excellent customer service mindset with the ability to develop long-term relationships.
  • Excellent written and verbal communication skills.
  • Strong and creative problem-solving skills.
  • Ability to work independently and in a team environment.
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

Pay Range: $18.00-$29.00/hour

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