Patient Experience Ambassador
2 weeks ago
We are seeking a highly skilled and compassionate Guest Services Concierge 2 to join our team at Franciscan Missionaries of Our Lady Health System. As a key member of our patient experience team, you will play a vital role in providing exceptional care and support to our patients, families, and visitors.
Key Responsibilities- Provide warm and welcoming first impressions to patients and guests, setting the tone for a positive experience
- Facilitate communication between families and the healthcare team, ensuring seamless care and support
- Use technology and resources to provide accurate information and directions to patients, guests, physicians, and team members
- Escorts guests to destinations when needed, promoting a sense of safety and security
- Act as a resource for patients, guests, and team members, providing information on local amenities and services
- Respond to urgent situations, communicating effectively with leaders and resources
- Identify service recovery situations and provide solutions, ensuring a high level of customer satisfaction
- Three years of experience in hospitality or customer service, preferably in a healthcare environment
- High School or equivalent
Franciscan Missionaries of Our Lady Health System is a leading healthcare innovator in Louisiana and Mississippi, committed to providing high-quality care and compassion to all people, especially those most in need. We are a nonprofit, mission-focused Catholic healthcare ministry, dedicated to transforming healthcare through superior performance and excellent patient care.
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Baton Rouge, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full timeJob SummaryWe are seeking a skilled Guest Services Concierge to join our team at Franciscan Missionaries of Our Lady Health System. As a Guest Services Concierge, you will be the first point of contact for patients, guests, and team members, providing exceptional customer service and ensuring a positive experience for all.Key ResponsibilitiesCustomer...
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