Senior Manager, Patient Experience

6 hours ago


Baton Rouge, Louisiana, United States Mary Bird Perkins Cancer Center Full time
Lead Patient Experience Efforts at Mary Bird Perkins Cancer Center

Mary Bird Perkins Cancer Center is a leading cancer care organization in Louisiana, dedicated to delivering state-of-the-art treatments and comprehensive cancer services. As a Senior Manager, Patient Experience, you will play a crucial role in enhancing the quality of care and overall satisfaction of patients within our network of clinics.

Key Responsibilities:
  • Develop and implement strategies to improve patient engagement, manage feedback initiatives, and foster a culture of patient-centered care among staff.
  • Oversight of Guest Services, ensuring a seamless and welcoming experience for patients and their families.
  • Supervision of the Centralized Call Center, providing exceptional customer service and support.
  • Administration of the Navigating Cancer Patient Management Platform, streamlining patient care and improving outcomes.
Requirements:
  • Bachelor's degree in healthcare administration, nursing, business, or a related field; Master's degree preferred.
  • 5+ years of experience in healthcare, with a focus on patient experience or quality improvement.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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