Customer Service Ambassador

1 week ago


Baton Rouge, Louisiana, United States Crowne Plaza Baton Rouge Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Crowne Plaza Baton Rouge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Greet and Welcome Guests: Greet and welcome guests upon arrival with a friendly and professional demeanor, making them feel valued and cared for.
  • Check-in and Check-out Procedures: Assist guests with check-in and check-out procedures efficiently and accurately, ensuring a smooth and seamless experience.
  • Guest Inquiries and Requests: Respond to guest inquiries and provide information about hotel facilities and services, handling requests and complaints promptly and in accordance with hotel policies.
  • Lobby Area Maintenance: Maintain a clean and organized lobby area to enhance the overall guest experience.

Qualifications

  • Excellent Communication Skills: Possess excellent verbal communication skills, with the ability to effectively communicate with guests and colleagues.
  • Computer Skills: Have basic computer skills, with the ability to navigate our property management system and other software applications.
  • Problem-Solving Skills: Demonstrate problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
  • Active Listening Skills: Possess active listening skills, with the ability to listen attentively to guests and respond accordingly.
  • Personal Accountability: Demonstrate personal accountability, taking ownership of tasks and responsibilities, and striving for excellence in all aspects of your work.


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