Unified Communications Specialist

3 days ago

San Diego, California, United States ActioNet Full time
Job Title: Unified Communications Engineer

ActioNet is seeking a highly skilled Unified Communications Engineer to join our team. As a key member of our team, you will be responsible for designing, implementing, and supporting our unified communications solution.

Key Responsibilities:
  • Gather and analyze requirements for the unified communications solution.
  • Design the UC architecture, including call control, messaging, and collaboration components.
  • Configure and deploy UC systems, including SIP trunking, voicemail, and contact center.
  • Integrate UC solution with existing network infrastructure and applications.
  • Conduct thorough testing to ensure the system meets all functional and performance requirements.
  • Troubleshoot and resolve technical issues during deployment and post-implementation.
  • Provide Tier 3 support and expertise for escalated issues.
  • Develop and maintain detailed documentation, including design docs, as-built diagrams, and SOPs.
  • Stay current with UC technologies and best practices, and provide recommendations for improvements.
  • Collaborate with the project team, vendors, and stakeholders to ensure successful delivery.
Requirements:
  • A Bachelor's Degree from an accredited institution in Computer Science, Information Technology, Telecommunications, or a related field.
  • At least 5 years of experience designing and implementing enterprise UC/VoIP solutions.
  • Deep understanding of UC technologies, including SIP, VoIP, QoS, and collaboration tools.
  • Experience with major UC platforms like Cisco, Avaya, or Microsoft Skype for Business.
  • Knowledge of networking protocols, LAN/WAN infrastructure, and security best practices.
  • Excellent problem-solving and troubleshooting skills.
  • Strong verbal and written communication skills.
  • Ability to work effectively in a team and collaborate with diverse stakeholders.
  • DoD 8570 IAT Level II certification is a plus.
  • Active Secret clearance is required.
About ActioNet:

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services.

We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. We are committed to our customers by driving and sustaining Service Delivery Excellence. We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career.

We are an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection

Paid Holidays: 11 per year

Paid Time Off (PTO)

Disability Insurance

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