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Collections Specialist

1 month ago

Staten Island, New York, United States OneMain Financial Full time
Job Description

At OneMain Financial, we're committed to helping hardworking Americans achieve their financial goals. As a Branch Collections Specialist, you'll play a critical role in resolving customer delinquencies and ensuring they have access to responsible credit.

Key Responsibilities:
  • Manage high-volume collections activities to achieve delinquency goals for assigned branches
  • Work with customers in a consultative manner to resolve account matters, negotiating and renewing loans as needed
  • Provide excellent customer service, prioritizing and managing multiple responsibilities
  • Utilize strong negotiation skills to overcome objections and resolve customer delinquencies
Requirements:
  • High School Diploma or equivalent
Preferred Qualifications:
  • Collections or customer service experience
  • Bilingual (language requirement per need)

As a Branch Collections Specialist, you'll have the opportunity to work in a dynamic and inclusive environment, with access to robust training programs and opportunities for advancement. Our comprehensive benefits package includes health and wellbeing options, 401(k) matching, and tuition reimbursement, among others.

At OneMain Financial, we're dedicated to improving the financial well-being of our customers and communities. Join us in our mission to provide responsible access to credit and help people achieve their goals for tomorrow.