Branch Collections Specialist

4 weeks ago


Staten Island, New York, United States OneMain Financial Full time
Job Summary

As a Branch Collections Specialist at OneMain Financial, you will play a crucial role in helping customers succeed in resolving their financial obligations. You will be responsible for contacting customers to arrange for repayment or settlement of account balances, focusing on existing customers with long-term relationships with OneMain.

Key Responsibilities

⁠ ⁠Work with customers in a consultative manner to resolve account matters

⁠ ⁠Negotiate with customers to arrange for repayment or settlement of account balances

⁠ ⁠Commit to excellent customer service with the ability to prioritize and manage multiple responsibilities

⁠ ⁠Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies

Requirements

⁠ ⁠High school diploma or equivalent

⁠ ⁠Collections or customer service experience preferred

⁠ ⁠Bilingual skills may be required based on location

What We Offer

⁠ ⁠Competitive base salary range of $20.00-$24.00

⁠ ⁠Eligibility for a competitive additional compensation program based on individual and company performance

⁠ ⁠Opportunities for career advancement and professional growth

⁠ ⁠A range of benefits, including health and wellbeing options, 401(k) matching, and employee stock purchase plan

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