Operations Director

3 days ago


Londonderry, New Hampshire, United States Granite State Gastrointestinal Full time
Job Summary

We are seeking an experienced Operations Manager to lead our administrative staff and ensure excellent customer service across all offices and facilities. The successful candidate will be responsible for managing daily nonclinical operations, supervising administrative staff, and developing strategic plans to meet the needs of our patient population.

Key Responsibilities
  • Recruit, hire, retain, terminate, and train administrative personnel to ensure efficient and effective office workflows.
  • Establish and monitor annual department productivity, quality, fiscal goals, and staffing.
  • Responsible for customer relations and customer service initiatives.
  • Acts as a conduit for department and organizational communication among staff and providers.
  • Participates in and supports departmental and organizational change.
  • Ensures compliance with State, Local, Federal regulatory requirements.
  • Takes responsibility for individual performance goals and manages team members' performance through constructive and timely feedback.
  • Responsible for holding staff meetings to update staff.
  • Leads Front Admin/Billing Team through efficient revenue cycle process to achieve metric goals.
  • Accountable for building and maintaining provider schedules and ensuring they are fully utilized.
Requirements
  • Bachelor's degree in management preferred.
  • Minimum of 5-7 years' experience in healthcare administration.
  • Proficiency in using an Electronic Medical Record.

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