Customer Service Representative

3 days ago


Cookeville, Tennessee, United States City of Cookeville Full time
Job Summary

This position involves providing exceptional customer service and resolving complaints in a fast-paced office environment.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Process customer utility payments and applications for service
  • Balance cash registers and cash boxes daily
  • Prepare accounts for utility billing and maintain accurate records
  • Provide information and assistance to the public on office policies and procedures

Requirements:

  • High school education or equivalent
  • Experience in clerical work involving customer service and handling money
  • Ability to communicate effectively and work in a team environment

Benefits:

  • Medical, dental, and vision insurance
  • Paid life insurance and retirement savings
  • Flexible spending account and health savings account
  • Paid holidays and sick time

The City of Cookeville is an equal opportunity employer and welcomes applications from diverse candidates.



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