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Territory Service Representative

2 months ago

Cookeville, Tennessee, United States Ecolab Full time
About the Role

Ecolab is seeking a skilled Territory Service Representative to join our team. As a key member of our Institutional team, you will play a critical role in delivering exceptional service to our customers in the hospitality, foodservice, and long-term care industries.

Key Responsibilities
  • Service Customers
    • Conduct preventative and corrective maintenance on laundries and dish machines, dispensing equipment, and systems
    • Assist in the installation of equipment and solutions
    • Demonstrate safe equipment use, ensuring customer operations are fully functional, and teams are properly trained
    • Provide emergency service to existing customers via phone or in person, as needed
    • Manage equipment, parts, and inventory to control costs
  • Provide Solutions
    • Communicate our total value to the customer to meet their needs and grow sales within existing customer accounts
    • Leverage tools and technology (including tablet and mobile phone apps) to conduct service visits and recommend unique programs and solutions to customers
Requirements
  • High School Diploma or GED
  • 1 year of mechanical service, customer service, food service or hospitality industry-related experience OR Associates degree
  • Availability to provide emergency assistance to customers which may occur at night, on weekends and over holidays
  • Position requires a current and valid driver's license
  • No Immigration Sponsorship available
Preferred Qualifications
  • Associates degree or other advanced training or certifications
  • Previous mechanical problem-solving experience (e.g. plumbing, electrical, HVAC and/or mechanical experience) in a military environment and/or industries related to food service, laundry, housekeeping, hospitality and/or pool and spa
About Ecolab

Ecolab Institutional powers positive outcomes for customers globally in hospitality, foodservice, long-term care, and other industries by delivering what matters most to them: delighted guests, protected reputations and optimized operations. We build long-lasting relationships through unmatched expertise, science-based guidance and actionable insights in cleanliness, food safety, public health and more.