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Patient Service Representative

2 months ago

Cookeville, Tennessee, United States Tennessee Orthopaedic Alliance Full time
About Tennessee Orthopaedic Alliance

Tennessee Orthopaedic Alliance is a leading orthopaedic surgery group in Tennessee, dedicated to providing exceptional patient care and advancing the practice of orthopaedic surgery throughout the state.

Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team. As the friendly and helpful face of Tennessee Orthopaedic Alliance, you will be the first point of contact for our patients and their families, setting the tone for a great patient visit.

Key Responsibilities
  • Exceptional Customer Service: Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
  • Team Collaboration: Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team.
  • Patient Data Management: Verify patient demographic information upon arrival, update and change insurance information as appropriate, and scan insurance cards and drivers' licenses.
  • Appointment Scheduling: Enter referrals into the computer, link them to the appropriate case, and schedule follow-up appointments as necessary.
  • Financial Transactions: Collect copayments, coinsurances, deductibles, and balances.
  • Documentation: Ensure that all documentation is entered accurately and swiftly, and create a record of the appointment or encounter.
Requirements
  • Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs, seeks opportunity to exceed patient needs and expectations, and meets commitments.
  • Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to the views of others, and gives and welcomes feedback.
  • Communication: Speaks clearly and professionally in all situations, actively listens and gets clarification when necessary, and responds appropriately to questions.
  • Problem Solving: Identifies and resolves problems in a timely manner, skillfully gathers and analyzes information, and develops alternative solutions when appropriate.
  • Productivity: Meets or exceeds organizational productivity standards, completes work in a timely manner, and strives to increase productivity.
  • Technology: Demonstrated proficiency with Microsoft Office programs, such as Excel, Word, and Outlook, and demonstrated proficiency with EHR is helpful, and NextGen preferred.
  • Attendance/Punctuality: Consistently arrives to work, meetings, and appointments ready and on time, and ensures work responsibilities are covered when absent.
  • Experience: Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required.
  • Education: High School Diploma required; Bachelor's Degree preferred.
Work Environment

The TOA team focuses on fostering an excellent working environment, one of positivity, collaboration, job satisfaction, and engagement. Patient Service Representatives may be assigned to work in one of TOA's clinics at the front desk and may be required to participate as a 'Greeter' sitting or standing at the front of the clinic to direct patients to their destination. The clinic experiences high patient volume and as a result has associated stressors that come along with a fast-paced environment. The noise level in the work environment is moderate to loud with other staff members checking in patients and answering questions in close proximity to each other.

Tennessee Orthopaedic Alliance is an equal opportunity employer. We conduct drug screens and background checks on applicants who accept employment offers.