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Customer Service Representative

2 months ago

Frederick, Maryland, United States Legal & General America Full time
{"title": "Customer Care Associate", "description": "Job Summary

We are seeking a highly skilled Customer Care Associate to join our team at Legal & General America. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team to achieve our goals.

Responsibilities
  • Provide prompt, accurate, and exceptional customer service to clients via phone, email, and other communication channels.
  • Manage and resolve customer complaints and issues in a timely and professional manner.
  • Meet or exceed department and company standards for customer service metrics, including call volume, handle time, and quality.
  • Develop and maintain a thorough understanding of our life insurance products and services to effectively respond to customer inquiries.
  • Collaborate with our team to identify sales opportunities and contribute to the growth of our business.
  • Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • 3+ years of experience in a customer service or administrative role.
  • Knowledge of life insurance products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer

We offer a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' lives. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

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