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Patient Services Representative

2 months ago

Brookfield, Wisconsin, United States The Joint Chiropractic Full time
Position Overview

Are you eager to advance your career within a supportive and dynamic environment?

Do you possess a proactive, goal-oriented mindset and a genuine passion for health and wellness?

If you are driven to excel and make a difference in people's lives, we invite you to explore an opportunity with a leading organization in the wellness sector. At The Joint Chiropractic, we are committed to delivering exceptional service to our patients, and we are looking for dedicated individuals to join our compassionate team. Transform your enthusiasm for health and wellness into a fulfilling career as we continue to enhance the quality and accessibility of Chiropractic care.

What We Seek in Candidates
  • A strong desire to progress within the company
  • A positive and winning attitude
  • A high school diploma or equivalent (GED)
  • Experience with point of sale systems and maintaining accurate patient accounts
  • Proficient phone and computer skills
  • A minimum of one year of sales experience
  • Engagement in marketing and sales initiatives to attract new patients
  • Ability to prioritize and manage multiple tasks effectively
  • Knowledge of wellness services and the ability to educate patients
  • Ability to share personal experiences related to Chiropractic care
  • Team-oriented mindset in a fast-paced environment
  • Strong customer service skills and effective communication with patients
  • Efficient management of patient flow within the clinic
Benefits Offered
  • Competitive hourly wage of $14-16 plus bonuses
  • Paid time off
  • Opportunities for career growth
Key Responsibilities
  • Delivering outstanding service to members and patients
  • Focusing on membership acquisition to achieve sales targets
  • Welcoming members and patients upon arrival and checking them in
  • Handling incoming phone calls
  • Re-engaging with inactive members
  • Staying informed about membership options, packages, and promotions
  • Supporting team objectives and fostering positive relationships
  • Maintaining a clean and organized clinic environment
  • Confidently presenting and selling memberships and visit packages
  • Keeping management informed of member concerns and adhering to policies
  • Demonstrating a willingness to learn and develop professionally
  • Accepting constructive feedback positively and using it for growth
  • Experience in office management or marketing is a plus
  • Able to stand or sit for extended periods
  • Able to lift up to 50 pounds
  • Upholding core values of trust, integrity, excellence, respect, and accountability

This position is with a franchisee of The Joint Corp. If selected, the franchisee will be your sole employer. Franchisees are independent business owners who establish their own employment terms, including wage and benefit programs, which may vary.