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Service Operations Specialist

2 months ago

Westerville, Ohio, United States Vector Security, Inc. Full time
Job Overview

At Vector Security, we prioritize innovation, integrity, and impactful service. We are seeking an Operations Coordinator who embodies these values.

We provide a comprehensive benefits package, competitive compensation, and opportunities for professional growth. Our mission is significant, impacting our customers and our dedicated team members.

Position Summary:

The Operations Coordinator plays a crucial role in delivering exceptional service to both internal and external clients by efficiently scheduling service appointments. This position requires strong problem-solving abilities and logical thinking to ensure service calls meet the expectations of both customers and the branch office. Attention to detail, effective communication, and focus are essential attributes.

Key Responsibilities:

  • Coordinate service appointments with clients to optimize efficiency, routing, and minimize overtime.
  • Utilize scheduling software to assign the appropriate technician and document travel requirements.
  • Ensure availability of necessary parts to maintain service quality.
  • Manage technician schedules throughout the operational day.
  • Deliver outstanding customer service and address any issues that may arise.

Qualifications:

  • At least 2 years of experience in an office environment and customer service.
  • Exceptional verbal and written communication skills.
  • Strong customer service orientation.
  • Proficient computer skills, including the ability to type a minimum of 35 wpm with high accuracy while conversing.
  • Adept at navigating multiple systems while engaging with customers.
  • Excellent organizational skills with a keen attention to detail.
  • Ability to thrive in a fast-paced work environment.
  • Professional and courteous interaction with individuals at all levels.

What We Offer:

Our Total Rewards package includes:

  • Competitive salary with performance-based incentives.
  • Comprehensive medical, dental, and vision insurance.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
  • Company-paid life and accidental death & dismemberment insurance.
  • Short- and long-term disability coverage at no cost.
  • Voluntary benefit options.
  • 401(k) retirement savings plan eligibility after 60 days.
  • Paid holidays and personal time off.
  • Tuition reimbursement program.
  • Employee Assistance Program (EAP).

About Vector Security:

As one of the leading security integrators in the nation, we have been providing innovative security and smart automation solutions for over 50 years. Our goal is to enhance security, connectivity, and empowerment for our customers, one interaction at a time.

Our Core Values:

  • Collaborate as a team.
  • Act with integrity.
  • Make a positive impact daily.
  • Deliver results.
  • Think innovatively.

If you resonate with these principles, we encourage you to consider this opportunity.

Vector Security is committed to maintaining a drug-free workplace.

Vector Security is an Equal Opportunity Employer.

All applicants will be evaluated for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.