Customer Service Representative Expert
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Basnett Plumbing, Heating & AC. In this role, you will be responsible for providing exceptional customer service through inbound calls and outbound contacts.
As a key member of our support team, you will utilize your strong communication skills and multi-tasking abilities to efficiently manage service appointments, communicate with clients, and offer additional products and services.
This position requires a genuine and friendly phone voice and personality, along with solid computer skills and a self-driven attitude to succeed in this job.
About the RoleThe successful candidate will have 1-2 years of experience in inside sales, call center, or telemarketing, with a proven track record of delivering excellent customer service.
A bonus would be experience in the HVAC industry, knowledge of Service Titan software, and proficiency in Word, Excel, and Outlook.
Key Responsibilities- Taking inbound calls and setting up service/maintenance appointments
- Making outbound calls to check in with clients after service has been completed
- Offering additional products and services
You will also be required to pass a background check and drug test upon being given a conditional offer of employment.
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