Plumbing and Heating Support Specialist

3 days ago


Andover, New Hampshire, United States Basnett Plumbing & Heating Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team in Littleton, MA.

In this role, you will be responsible for handling incoming calls from customers, setting up service appointments, and making outgoing calls to check in with clients after service has been completed.

You will need to possess excellent communication skills, both written and verbal, and be able to effectively communicate with customers over the phone.

A high school diploma or equivalent is required, as well as 1-2 years of experience in inside sales, call centers, or telemarketing.

The ideal candidate will have experience in the HVAC industry, knowledge of Service Titan software, and strong computer skills.

Salary: $22.00 - $28.00 per hour, depending on experience

Responsibilities

  • Handle incoming calls from customers
  • Set up service appointments
  • Making outgoing calls to check in with clients after service has been completed

Requirements

  • High school diploma or equivalent
  • 1-2 years of experience in inside sales, call centers, or telemarketing
  • Experience in the HVAC industry
  • Knowledge of Service Titan software
  • Excellent communication skills, both written and verbal
  • Strong computer skills

What We Offer

  • Competitive salary range: $22.00 - $28.00 per hour
  • Opportunity to work with a reputable company in the HVAC industry
  • Professional development opportunities
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with a 3% company match
  • 7 paid holidays per year
  • 40 hours of paid time off (PTO) after one year, increasing to 80 hours after two years
  • A monthly phone allowance
  • A yearly tech tool allowance
  • A $50 monthly allowance at our in-house health food fridge
  • A weekly packet of Fitline nutritional supplements
  • A $500 annual allowance towards gym membership
  • Company-paid haircuts


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