Patient Experience Liaison
2 weeks ago
Job Title: Patient Experience Liaison
Job Summary: We are seeking a highly organized and customer-focused Patient Experience Liaison to join our team at Formula Wellness Center. As a key member of our front office, you will be responsible for ensuring a seamless and welcoming experience for our clients.
Key Responsibilities:
- Warmly greet and welcome guests upon their arrival at the office.
- Direct visitors to the appropriate person or office.
- Answer, screen, and forward incoming phone calls.
- Provide basic and accurate information in person and via phone/email.
- Receive, sort, and distribute daily mail and deliveries.
- Order front office supplies and maintain inventory stock.
- Update calendars and schedule appointments.
Requirements:
- Proficiency in Electronic Health Records (EHR) systems.
- Compliance with HIPAA regulations.
- Knowledge of insurance billing.
- Background in medical terminology.
- Proven work experience as a Receptionist, Front Office Representative, or in a similar role.
- Professional attitude and appearance.
- Strong written and verbal communication skills.
- Resourcefulness and proactivity when addressing issues.
- Excellent organizational skills.
- Exceptional multitasking and time-management abilities, with the capacity to prioritize tasks.
- Customer service-oriented attitude.
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