Patient Experience Liaison

2 weeks ago


Southlake, Texas, United States Formula Wellness Full time

Job Title: Patient Experience Liaison

Job Summary: We are seeking a highly organized and customer-focused Patient Experience Liaison to join our team at Formula Wellness Center. As a key member of our front office, you will be responsible for ensuring a seamless and welcoming experience for our clients.

Key Responsibilities:

  • Warmly greet and welcome guests upon their arrival at the office.
  • Direct visitors to the appropriate person or office.
  • Answer, screen, and forward incoming phone calls.
  • Provide basic and accurate information in person and via phone/email.
  • Receive, sort, and distribute daily mail and deliveries.
  • Order front office supplies and maintain inventory stock.
  • Update calendars and schedule appointments.

Requirements:

  • Proficiency in Electronic Health Records (EHR) systems.
  • Compliance with HIPAA regulations.
  • Knowledge of insurance billing.
  • Background in medical terminology.
  • Proven work experience as a Receptionist, Front Office Representative, or in a similar role.
  • Professional attitude and appearance.
  • Strong written and verbal communication skills.
  • Resourcefulness and proactivity when addressing issues.
  • Excellent organizational skills.
  • Exceptional multitasking and time-management abilities, with the capacity to prioritize tasks.
  • Customer service-oriented attitude.

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