Radiology Services Supervisor

4 weeks ago

Southlake, Texas, United States Baylor Scott & White Health Full time

Job Summary

The Radiology Services Supervisor is accountable for supervising, planning, organizing, and improving work processes in the various sections of Radiology Services. This position performs department orientation, teaches, coaches, supervises staff, and performs imaging exams in various disciplines such as CT, MR, or Rad.

The Supervisor also acts as a department liaison in the absence of a manager. This role requires the ability to perform high-quality advanced imaging procedures according to exam protocol and in compliance with established System and regulatory standards, policies, and procedures.

Key Responsibilities

  • Oversees the delivery and quality of imaging services with respect to turnaround times, quality of exams performed, and patient preparation in a timely, accurate, and cost-efficient manner.
  • Ensures adequate staffing levels, supplies, and resources are available to perform exams and clinical services to meet clinical demands.
  • Schedules, monitors, evaluates, and modifies staffing patterns in order to properly provide services in assigned areas.
  • Interviews, counsels, and completes performance evaluations.
  • Trains new staff and ensures all registrations and certifications are current, on file, and up to date.
  • Partners with the management team and staff to conduct multidisciplinary staff meetings to ensure consistent and timely communication throughout the department.
  • Facilitates goal setting for staff working in the imaging sections.
  • Monitors goals, achievements, and ensures the outcome of the goals is reflected in the annual performance evaluations.
  • Encourages employees to participate in Employee Satisfaction Surveys, Patient Safety surveys, and other activities providing service feedback results to staff.
  • Initiates a plan of action related to areas of improvement.
  • Partners with Management to develop a budget for the department, including providing feedback on new and replacement equipment and services needed for continued growth.
  • Monitors operational budgets and implements corrective action plans for negative productivity and operating expense variances.
  • Promotes a culture of service excellence in the imaging sections by partnering with management to communicate service excellence and patient-centeredness expectations and customer satisfaction survey results.
  • Holds self and staff accountable for service excellence in their areas of responsibility and facilitates reward and recognition in the imaging sections of Radiology.
  • Acts as a Radiology liaison to other departments.
  • Develops and maintains cooperative working relationships with physicians and other medical departments in order to gather and exchange information, develop, and implement solutions to problems.
  • Assists in developing, reviewing, revising, submitting, and implementing policies, procedures, and goals that help Department and System goals.
  • Assists in ensuring the imaging sections are compliant with The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the Texas Department of Health (TDH) standards, and other accrediting bodies.
  • Identifies patient service requirements by utilizing AIDET when communicating with patients to ensure they perform the correct exam on the correct patient, establishing personal rapport with potential and actual patients and other persons in a position to know about the service requirements.
  • Coordinates and runs groups focusing on patient safety, customer service, performance improvement, environment of Care, Employee Engagement, Physician Engagement, Quality Improvement, Inter-Departmental Relations, etc.
  • Participates in shared governance, department, hospital, or professional organizations and committees.

Requirements

  • Certified by the American Registry of Radiologic Technologists or the American Registry for Diagnostic Medical Sonography in TWO imaging modalities and work 25% of the time in the second modality.
  • Three years of experience in Radiology Services.
  • Grad of an Accredited Program.

About Baylor Scott & White Health

Baylor Scott & White Health is a not-for-profit health system that promotes the health and well-being of every individual, family, and community it serves. It is committed to making quality care more accessible, convenient, and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance, and its leading digital health platform - MyBSWHealth.

Through 51 hospitals and more than 1,100 access points, including flagship academic medical centers in Dallas, Fort Worth, and Temple, the system offers the full continuum of care, from primary to award-winning specialty care.

Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans.

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