HVAC Operations Specialist
3 days ago
As a HVAC Operations Specialist, you will play a critical role in ensuring the smooth operation of our business by managing day-to-day scheduling tasks. You will be responsible for receiving high-volume inbound customer service calls to schedule appointments, responding to emails, and coordinating scheduling of technicians for service calls, installations, and repairs. Your ability to multitask, prioritize work, and maintain attention to detail will be essential in this position. We offer a dynamic work environment with opportunities for growth and development. If you're a motivated individual with a passion for delivering exceptional customer experiences, we invite you to explore this exciting opportunity.
About Us:
J&W Heating and Air + Plumbing is a residential HVAC and plumbing company specializing in Northeast Florida area repairs, maintenance, and installation. With over 55 years of experience, we've established ourselves as a trusted partner in the community. Our comprehensive benefits package includes industry-leading pay, year-round work, advancement opportunities, and ongoing training and education. Whether you're looking to start a new career or take your existing one to the next level, we invite you to explore this exciting opportunity.
Responsibilities:
To excel in this role, you'll need to possess excellent communication skills, proficiency in Google Suite, Slack, and ServiceTitan, and experience in dispatching. Your ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail will be crucial. We offer a competitive salary range of $50,000 - $65,000 per year, based on location and experience.
Benefits:
As an employee of J&W Heating and Air + Plumbing, you'll enjoy a comprehensive benefits package that includes industry-leading pay, year-round work, advancement opportunities, medical insurance, dental insurance, vision insurance, additional options for life, long-term disability insurances, a 401(k) retirement plan, bonuses, spiffs, incentives, paid vacation, and paid holidays.
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