Customer Experience Strategist

2 weeks ago


Philadelphia, Pennsylvania, United States OGC Global Full time
{"title": "Customer Experience Strategist", "content": "Customer Experience Strategist

At OGC Global, we're seeking a skilled Customer Experience Strategist to drive business outcomes through data-driven insights. As a key member of our team, you'll work closely with CVS Health to design and optimize customer experience programs, leveraging your analytical expertise to inform strategic decisions.

Key Responsibilities:

  • Develop and implement customer experience strategies to drive business growth and customer satisfaction.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to design and implement customer experience programs.
  • Provide data-driven insights to inform business decisions and drive strategic initiatives.

Requirements:

  • Bachelor's degree in Social Science, Business, Statistics, or a related field.
  • 3-5 years of experience in market research, data analysis, customer experience, or a related field.
  • Proficiency in analytical tools such as Excel, Python, SQL, and BI tools.
  • Experience with CX platforms and statistical packages.
  • Strong communication and presentation skills.

About OGC Global:

OGC Global is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and customer experience program design and optimization. We work with leading organizations across various industries, helping them gain a deep understanding of their customers and develop actionable insights.

", "lang_code": "en-US"}

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