Customer Service Representative

4 days ago


Linthicum Heights, Maryland, United States Northrop Grumman Federal Credi Full time

Job Overview

We are seeking a motivated and customer-focused Teller II to join our team. As a Teller II, you will be responsible for promoting credit union products and services to members while providing exceptional customer service.

About Northrop Grumman Federal Credit Union

We are a not-for-profit financial institution dedicated to helping our members achieve their financial goals. Our team is comprised of diverse and creative individuals who share a passion for delivering excellent service and fostering a culture of inclusion and camaraderie.

Responsibilities

  • Provide counsel to new and existing members on credit union services and promotions.
  • Perform assigned member transactions as required.
  • Support other departments as needed, up to 75% of the time, including inbound and outbound member service phone calls.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • A minimum of 2 years of previous member service experience, preferably in a credit union or bank setting.
  • The ability to resolve routine member inquiries.

Compensation and Benefits

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a 401(k)-profit sharing plan with employer matching. The estimated annual salary for this position is $39,840 - $55,400, based on a 40-hour workweek and an hourly rate of $19.35 - $27.09 per hour.



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