Customer Experience Professional

1 week ago


Ashland, Virginia, United States Architectural Surfaces Group Full time
Job Description

We are seeking a highly motivated Sales and Service Associate to join our team at Architectural Surfaces Group. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences.

About Us

Architectural Surfaces Group has been a leading supplier of premium natural stone, tile, and quartz solutions across the United States. With over twenty locations, we offer a unique career experience that combines industry expertise with a collaborative work environment.

Responsibilities

  • Provide top-notch customer service by ensuring every interaction is personalized, smooth, and leaves a lasting positive impression.
  • Educate customers on sales processes, assess their needs, and locate products that match their specifications.
  • Assist clients in selecting slabs and tiles for their projects.
  • Coordinate marketing efforts with architects, designers, homebuilders, and the public.
  • Support dealers like fabricators and tile distributors with sales and ordering processes.
  • Answer phones, organize designer rooms, file paperwork, and respond to customer inquiries.

Requirements

  • Bachelor's degree or relevant industry experience.
  • Basic computer skills and business telephone etiquette.
  • A well-organized and self-directed individual with prioritization abilities.
  • Ability to work well in a team environment and meet deadlines.
  • Effective verbal and written communication skills.
  • Self-motivated, organized, and detail-oriented.

Work Environment

Ability to stand for extended periods, push/pull/lift up to 20 pounds, and work outside in various weather conditions.

The estimated annual salary for this role is around $45,000 - $60,000, depending on location and experience.



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