Customer Service Ambassador
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at IAA, an RB Global, Inc. company. As a key member of our operations, you will play a crucial role in delivering exceptional customer experiences through various communication channels.
About the RoleThe ideal candidate will have excellent communication skills, be able to work independently, and possess strong interpersonal skills. You will be responsible for providing support to customers via phone, email, and in-person interactions. Your ability to resolve issues efficiently and effectively will contribute significantly to our branch and service center operations.
Responsibilities- Provide customer support services through mail, telephone, and direct personal contact.
- Process orders and assignments, entering data into our internal computer systems.
- Reference pricing and delivery information.
- Respond to customer questions, inquiries, and requests.
- Set up new and maintain existing records.
- Perform word processing assignments, filing, and related clerical duties.
- Process paperwork in preparation for auction day, securing necessary approvals.
- Assist with other duties around the office to help out.
- Ability to communicate comfortably with customers.
- A phenomenal teammate, willing to assist your peers.
- Digital literacy.
- Time management skills.
- Positive attitude.
- Ability to work independently.
- Strong interpersonal skills.
- Professional and clean appearance.
- We'd also love someone open to learning automobile titling as part of their development.
We offer a comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations. In addition, we provide a $1000 sign-on bonus for this role.
About UsIAA, an RB Global, Inc. company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. We leverage leading-edge technology and focus on innovation to facilitate the marketing and sale of total-loss, damaged, and low-value vehicles. Our platform serves a global buyer base across over 170 countries and offers sellers a range of services aimed at maximizing vehicle value and reducing administrative costs.
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