Customer Service Representative II

4 days ago


Torrance, California, United States CEVA Logistics Full time
Job Summary:

As a Customer Service Representative at CEVA Logistics, you will be responsible for communicating information to operations and sales personnel on shipments requiring special handling. You will also advise customers, sales personnel, and station management on the current status of all shipments. Additionally, you will respond promptly and professionally to customer requests for status of shipments, routings, Paid-On Delivery charges, or other inquiries. Your role will also involve coordinating with sales and customers to develop customer-specific standard operating procedures. Furthermore, you will assist in customer service activities, including resolving customer complaints and providing excellent customer service.

Key Responsibilities:
  • Communicate information to operations and sales personnel on shipments requiring special handling.
  • Advise customers, sales personnel, and station management on the current status of all shipments.
  • Respond promptly and professionally to customer requests for status of shipments, routings, Paid-On Delivery charges, or other inquiries.
  • Coordinate with sales and customers to develop customer-specific standard operating procedures.
  • Assist in customer service activities, including resolving customer complaints and providing excellent customer service.


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