Customer Support Team Lead

3 days ago


Lincoln Park, Michigan, United States CSL Plasma Full time
Job Summary

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at CSL Plasma. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our plasma donation center.

Key Responsibilities
  • Train and supervise reception staff to ensure they are equipped to handle donor flow and provide excellent customer service.
  • Maximize donor flow by allocating staff and resources effectively.
  • Conduct daily calibration of equipment and resolve any issues that may arise.
  • Provide guidance and technical training to reception staff and other team members as needed.
  • Support center management by providing input on staff scheduling, donor relations, and technical procedure issues.
  • Ensure accurate recording of donor data in our electronic donor information management system.
  • Follow all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Requirements
  • High School Diploma or equivalent vocational or technical training.
  • Minimum of 18 months experience in a clerical or customer service related position, preferably in healthcare or plasma collection environment.
  • General knowledge of plasma pheresis operation.
What We Offer

CSL Plasma offers a range of benefits for this full-time position, including options for health care benefits, company-provided basic life insurance and Short- and Long-Term Disability, and paid observed holidays as designated by the Company.

We are an equal opportunities employer and welcome applications from all qualified candidates. We comply with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.


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