Breakdown Resolution Expert
3 weeks ago
HonorVet Technologies is hiring a Breakdown Resolution Expert to join our team. In this role, you will be responsible for providing expert-level support to customers experiencing vehicle breakdowns, resolving complex issues, and ensuring customer satisfaction.
About the Job:
- Provide expert-level support to customers experiencing vehicle breakdowns.
- Collaborate with internal teams to ensure seamless case management and resolution.
- Analyze and troubleshoot technical issues to provide accurate solutions.
- Document all interactions and resolutions in our case management system.
Key Responsibilities:
- Promptly answer and accurately document customer requests.
- Deliver extraordinary customer service while demonstrating professional phone etiquette.
- Accurately document inquiries in case management tools to ensure transparency.
- Coordinate with customers, dealers, and tow vendors during breakdown events.
Requirements:
- Bachelor's degree preferred.
- 1-2 years of customer service or technical support experience.
- Strong understanding of Microsoft operating systems.
- Excellent problem-solving, analytical, and communication skills.
Salary: $55,000 - $70,000 per year (based on location and experience). Benefits include ongoing training, a dynamic work environment, and hybrid work arrangements after onsite training.
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