Breakdown Resolution Expert

3 weeks ago


Greensboro, United States HonorVet Technologies Full time
Job Title:

HonorVet Technologies is hiring a Breakdown Resolution Expert to join our team. In this role, you will be responsible for providing expert-level support to customers experiencing vehicle breakdowns, resolving complex issues, and ensuring customer satisfaction.

About the Job:

  • Provide expert-level support to customers experiencing vehicle breakdowns.
  • Collaborate with internal teams to ensure seamless case management and resolution.
  • Analyze and troubleshoot technical issues to provide accurate solutions.
  • Document all interactions and resolutions in our case management system.

Key Responsibilities:

  • Promptly answer and accurately document customer requests.
  • Deliver extraordinary customer service while demonstrating professional phone etiquette.
  • Accurately document inquiries in case management tools to ensure transparency.
  • Coordinate with customers, dealers, and tow vendors during breakdown events.

Requirements:

  • Bachelor's degree preferred.
  • 1-2 years of customer service or technical support experience.
  • Strong understanding of Microsoft operating systems.
  • Excellent problem-solving, analytical, and communication skills.

Salary: $55,000 - $70,000 per year (based on location and experience). Benefits include ongoing training, a dynamic work environment, and hybrid work arrangements after onsite training.



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