Quality Improvement Manager
5 days ago
CALM is a community-based mental health agency founded in 1970, serving Santa Barbara County with a mission to prevent childhood trauma, heal children and families, and build resilient communities.
Our team of CALM staff and dedicated volunteers share a vision of supporting every family in our community so that every child thrives. We adhere to the following guiding principles:
- Clinical Excellence
- All-in Approach
- Leading the Way
- Meaningful Relationships
We're an amazing organization to join, having recently been awarded a $694,000 grant from the Department of Health Care Services to implement and scale Child Parent Psychotherapy (CPP) across Santa Barbara County.
This exciting opportunity allows us to establish an 18-month learning collaborative for up to 18 therapists, providing dedicated time for training, consultation, and implementation of CPP and other evidence-based practices.
Job OverviewWe're seeking a driven and dedicated Continuous Quality Improvement (CQI) Manager to join our CQI Department. In coordination with the clinical leadership team, the CQI Manager will be responsible for improving the effectiveness and efficiency of CALM's processes and services.
The CQI Manager will provide leadership and operational oversight of the agency's county-wide quality assurance team, ensuring services are delivered in accordance with established best practices, regulatory requirements, and organizational standards.
The successful candidate will ensure all clinical services remain in compliance with local, state, and federal regulations, reporting to the Senior Manager of CQI and Doctoral Training.
Key ResponsibilitiesAs a Continuous Quality Improvement Manager, you will:
- Guide and drive forward the vision for CALM's Quality Assurance (QA) Team.
- Develop strategies to analyze, sustain, and optimize operational processes.
- Lead quality improvement workgroups and monitor and report on the progress of improvement projects through key performance indicators.
- Contribute to strategic planning and guide objectives of the operations plan to further the development of quality improvement and assurance practices.
- Recruit, train, and supervise staff to ensure quality assurance and regulatory compliance across all office locations.
- Facilitate weekly QA team meetings to support county-wide continuity.
- Collaborate with the CLT to monitor and maintain CALM's Policy and Procedure Manual, ensuring adherence to State regulations, site safety, agency governance, HIPAA compliance, and other standards.
To succeed in this role, you will need:
- A Master's degree preferred from an accredited college or university with major coursework in computer science, statistics, public health/administration, or a related behavioral health field.
- Four years of full-time professional program experience in quality management, planning and evaluation, quality improvement, or a closely related field, including two years of supervisory experience – or – two years of professional experience as a compliance and quality improvement coordinator.
- Advanced technical skills, including experience with statistical software (e.g., R, Python/PySpark, SQL, Excel).
- In-depth understanding of federal, state, and local regulations relevant to behavioral health services, including HIPAA, Medi-Cal, and other regulatory requirements.
- Advanced proficiency with Electronic Health Record (EHR) systems and other healthcare software platforms, with a minimum of three years of experience as an expert user or administrator.
CALM offers an array of benefits, including:
- Culture & Wellness Events
- Schedule flexibility
- 100% Employer-sponsored Life Insurance ($50,000 flat)
- 100% Employer-sponsored Medical/Dental/Vision Insurance for Employees
- 60% Employer-sponsored Medical/Dental/Vision Insurance for Dependents
- 403b Retirement Plan with a 3% Match, increasing to 5% after 7 years
- Student Loan Repayment Opportunities of up to $50,000 per year
- AD&D, Long-Term Disability, and Voluntary Benefits
- Medical and Dependent Care FSA
- Employee Assistance Plan that provides access to mental health, legal, and financial resources
- Monthly Data Stipend of $35
- Benefits opt-out stipend of $5,400/year
- 10 days of PTO for 1st year of service, increasing each year, and 80 hours of sick leave
- 13 Paid Holidays
CALM strives to provide a positive work environment, promoting work-life balance, and offering opportunities for growth and development.
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