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Customer Service Representative

2 months ago

Lexington, Kentucky, United States CLARK Material Full time

About CLARK Material Handling Company

CLARK Material Handling Company is a leading global provider of material handling and forklift solutions. With a rich history spanning over 100 years, we have established ourselves as a trusted partner for businesses seeking reliable and efficient material handling solutions.

Job Summary

We are seeking a highly skilled Customer Service Representative - Aftermarket Parts Specialist to join our team. As a key member of our aftermarket parts business, you will be responsible for managing customer relationships, providing expert support, and driving business growth.

Key Responsibilities

  • Manage customer inquiries and provide accurate and timely responses to ensure customer satisfaction.
  • Process and fulfill customer orders, ensuring seamless delivery of parts and services.
  • Develop and maintain strong relationships with customers, dealers, and internal stakeholders to drive business growth and revenue.
  • Provide technical support and training to customers and dealers on CLARK products and services.
  • Collaborate with cross-functional teams to identify and capitalize on business opportunities.
  • Monitor and analyze customer feedback to improve products and services.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2-4 years of experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Strong analytical and problem-solving skills.

Working Conditions

This role is located in a dynamic and fast-paced office environment. The ideal candidate will be able to work effectively in a team-oriented setting and adapt to changing priorities and deadlines.