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Multilingual Client Service Associate

2 months ago

Westminster, California, United States Collective:Choice Full time

Collective Choice, an Alera Group Company, is in search of a friendly and skilled Bilingual Customer Service Representative (Korean) for a hybrid position within their Employee Benefits division.

Are you eager to join a company that offers remarkable opportunities for personal and professional development while making a meaningful difference?

Become part of a team where every member is encouraged to listen attentively, communicate openly, collaborate effectively, and uplift one another through shared accountability and collective success.

If this resonates with you, this is your opportunity to be part of an extraordinary organization.

Collective Choice is dedicated to guiding consumers towards safety and peace of mind by acting as their advocate in securing appropriate insurance coverage. We collaborate with Covered California to inform and enroll clients in plans tailored to their needs. Since our inception in 2013, we have expanded our presence in Orange County and Los Angeles, earning recognition as one of the top 25 health insurance agencies in California. Our mission is more crucial than ever, and we seek compassionate, growth-oriented individuals to help us assist more people in obtaining and maintaining coverage.

Key Responsibilities:

Overview of the Insurance Customer Service Representative Role:

  • Compensation: $40,000 - $100,000 based on hourly wage and commissions
  • Bilingual Requirement: English/Spanish
  • Provide exceptional customer service to clients both in-person and via phone from a retail office setting
  • Assist new clients in enrolling in health, supplemental, dental, and vision insurance plans
  • Support existing clients with inquiries regarding their insurance coverage, payment concerns, obtaining necessary health insurance tax documents, and access to care
  • Efficiently navigate multiple software applications with a keen attention to detail
  • Stay informed through training, resources, and support to meet and exceed sales objectives
  • All insurance sales representatives must achieve a monthly sales target to maintain good standing within the organization and retain their position

Qualifications:

Collective Choice fosters a dynamic work environment filled with motivated, self-driven employees dedicated to helping individuals achieve financial security. You can earn an hourly wage along with commissions, sales bonuses, incentives, prizes, company-sponsored events, and trips sponsored by insurance carriers. Your income potential is limitless, as there is no cap on commissions. We provide opportunities for unlimited earning potential and professional advancement.

You may apply for this position without holding a Health and Accident License. However, if you are not licensed, you can earn a $300 bonus upon successfully passing your state exam to become a licensed insurance agent within 30 days of your start date. Collective Choice will also cover the costs of your pre-licensing course and up to two exam attempts.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to effectively perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these essential functions.

  • Hands and arms: Engaging in picking, pinching, handling, feeling, reaching, and typing. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
  • Speaking: Conveying or exchanging ideas through spoken communication. Activities requiring detailed or critical spoken instructions must be communicated accurately and promptly.
  • Hearing: Ability to receive detailed information through verbal communication, with or without correction.
  • Vision: Ability to see and read computer screens and written documents, adjusting focus with or without correction.
  • Repetitive Motion: Significant movement (motions) of the wrist, hands, and fingers.
  • Legs: Capable of standing, walking, sitting, stooping, kneeling, and crouching.

Work Environment:

  • The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Typical office environment with controlled temperature. The noise level in the work environment is generally moderate.

Benefits & EEO Statement:

We provide comprehensive benefits to our employees, including medical, dental, short-term disability, long-term disability, life insurance, 401k, paid time off, and much more.

Salary: Starting at $20/hr plus bonus/commission

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

If you are a California resident, please review the California Consumer Privacy Act prior to applying.