Service Advisor

6 days ago


Westminster, California, United States Beach Cities Toyota Full time

Beach Cities Toyota is seeking a skilled Service Advisor to join our experienced automotive service team. As a Service Advisor, you will play a critical role in providing exceptional customer service, answering customer inquiries, and ensuring seamless communication between customers and our service department.

Key Responsibilities:

Greet customers in a friendly and professional manner, confirming service appointment needs

Explain services and options to customers accurately, ensuring they understand the work required

Prepare work orders, confirm services needed, costs associated, and gain customer authorization

Notify customers of service status, repairs needed, and associated costs

Advise customers on repair and maintenance procedures, ensuring they are informed and satisfied

Requirements:

2 years of Toyota A.S.M. service experience

Strong customer service and effective communication skills

Ability to work in a fast-paced environment, using good judgment and problem-solving skills

Working knowledge of computers and point of sale systems

Ability to cope with frequent and changing demands in an organized fashion

High school degree or equivalent

Beach Cities Toyota is an Equal Employment Opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, or any other protected group.


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