Service Advisor
6 days ago
Beach Cities Toyota is seeking a skilled Service Advisor to join our experienced automotive service team. As a Service Advisor, you will play a critical role in providing exceptional customer service, answering customer inquiries, and ensuring seamless communication between customers and our service department.
Key Responsibilities:
Greet customers in a friendly and professional manner, confirming service appointment needs
Explain services and options to customers accurately, ensuring they understand the work required
Prepare work orders, confirm services needed, costs associated, and gain customer authorization
Notify customers of service status, repairs needed, and associated costs
Advise customers on repair and maintenance procedures, ensuring they are informed and satisfied
Requirements:
2 years of Toyota A.S.M. service experience
Strong customer service and effective communication skills
Ability to work in a fast-paced environment, using good judgment and problem-solving skills
Working knowledge of computers and point of sale systems
Ability to cope with frequent and changing demands in an organized fashion
High school degree or equivalent
Beach Cities Toyota is an Equal Employment Opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, or any other protected group.
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