Customer Service Representative

3 days ago


Pinellas Park, Florida, United States HMG Business Group Full time
Customer Service Agent Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer expectations.

Key Responsibilities:
  • Provide top-notch customer service through various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Work collaboratively with other teams to ensure seamless customer experiences.
  • Participate in sales-driving efforts to maximize sales and revenue growth.
  • Stay up-to-date with product knowledge and training to provide accurate information to customers.
  • Contribute to the development and implementation of customer service strategies and initiatives.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluent in written and verbal English.
  • Bilingualism a plus.
What We Offer:
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.
  • Competitive compensation and benefits package.
  • Recognition and rewards for outstanding performance.


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