Customer Service Representative

10 hours ago

Pinellas Park, Florida, United States Gator Insurance Service Full time
Job Opportunity

Gator Insurance Service is seeking a highly skilled and experienced licensed P&C Agent to join our team. As a key member of our agency, you will play a crucial role in providing exceptional customer service and driving business growth.

Key Responsibilities:

  • Provide support in obtaining, maintaining, expanding, and servicing customer accounts.
  • Contribute to individual goals and agency success through promoting new business and cross-selling to existing customers.
  • Make and receive a total of 35+ calls per day.
  • Advise clients on insurance matters and bind policies.
  • Review applications, renewal requests, and endorsements.
  • Process mortgagee request changes and provide declaration pages.
  • Process cancellation requests.
  • Must be able to demonstrate a sense of urgency with all customer requests.
  • Must be able to work in a team environment while being agile to completing individual tasks on time.
  • Keep up with companies, worksheets, forms, bulletins, and manuals.
  • Keep up with continuing education (CE) and computer development.
  • Respond to inquiries regarding insurance availability, products, and overcoming common sales objections.
  • Be able to meet individual and office goals.
  • Full-time shift of 8 hours.
  • Office Hours are 8:30am – 6:00pm, Monday through Friday and 1 Saturday a month from 9-1:00.
  • Must be willing to jump right in and not require a manager to hold accountable or motivate.
  • Must be OBSESSED in providing a CONSISTENT level of Customer Service.

Requirements:

  • High School Degree or equivalent required.
  • College degree preferred but not required.
  • 7+ years of sales experience.
  • Knowledge with Microsoft Word, Excel, Outlook, and Windows.
  • At least 10 years of experience selling and servicing insurance-related products.
  • 4-40 required or 2-20 optional.
  • Might be available to work a minimum of one Saturday per month.

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