Customer Service Representative

7 days ago


Pinellas Park, Florida, United States Staff My Agency Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Licensed Insurance Customer Service Representative. As a key member of our State Farm Agent team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and helping to drive business growth through value-based conversations.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, following up with them as needed to ensure their needs are met.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.
  • Team Collaboration: Work collaboratively with our team to achieve business goals and objectives.
Requirements
  • Insurance License: Active 2-20 or 4-40 insurance license is required.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to listen actively and respond effectively.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Self-Motivation: Self-motivated and proactive, with a strong work ethic and a commitment to success.
  • Technical Skills: Ability to learn computer functions and use technology to support business operations.
What We Offer
  • Competitive Compensation: Competitive base pay and production bonus potential for top performers.
  • Benefits: Health plan stipend and opportunities for growth and development within our agency.


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