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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at ADP. As a key member of our client support team, you will play a critical role in delivering exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Client Support: Provide timely and effective support to clients, addressing their inquiries, and resolving any issues related to our payroll solutions.
- Knowledge and Skills Development: Continuously upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, and other products to ensure you can provide expert support to our clients.
- Organizational Skills: Adhere to a daily schedule and organize yourself to manage a high volume of inbound calls, prioritizing tasks, and meeting deadlines.
- Experience: At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with clients, establish trust, and provide clear and concise information.
- Adaptability: Ability to work in a fast-paced environment, adapt to changing priorities, and meet deadlines.
- Competitive Compensation: A competitive hourly rate of $21.00.
- Opportunities for Growth: Opportunities for career advancement and professional development in a dynamic and agile environment.
- Benefits: Best-in-class benefits, including health insurance, paid time off, and opportunities for volunteering and community involvement.
ADP is a global leader in human resources technology, offering innovative solutions to help businesses manage their workforce. We are committed to creating a diverse, inclusive, and equitable workplace, where our employees can thrive and grow.
