Customer Service Representative

8 hours ago


Norfolk, Virginia, United States Strategic Data Systems Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Strategic Data Systems. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries in a timely and professional manner.

Key Responsibilities:
  • Investigate and resolve customer inquiries via phone, email, chat, and other communication channels.
  • Utilize various software applications, including internal and external websites, telephone systems, CRM applications, and other resources.
  • Enter supporting information into systems and web forms accurately and efficiently.
  • Receive training on relevant military programs and applications to provide support to customers throughout the Continental US and abroad.
  • Work towards opportunities for growth and advancement within the company.
Requirements:
  • DOD Secret Security Clearance Eligible
  • Four (4) years' experience, or three (3) years with an Associate's degree, or military background a plus
  • Experience in customer service and responding to requests for information
  • Contact center experience preferred
  • Knowledge of current CRM systems
  • Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
  • Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
  • Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requests
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work in a fast-paced environment with flexibility to work nights and weekends
  • Ability to type at least 30 WPM
  • Proven experience as a data entry clerk or similar position


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