Licensed Vocational Nurse Hospice Intake Specialist

3 weeks ago

Laguna Hills, California, United States MemorialCare Health System Full time
Hospice Intake Nurse (LVN) Job Summary

This role serves as a liaison between Hospice and the Community, Case Managers, Physicians, Patients and Families to ensure continuity of quality care to the hospice patient.

This position facilitates & assists in the day-to-day operations of the intake process and is accountable for a smooth admission throughout a patient's/family's transition from admission to the Interdisciplinary Care team.

This position will ensure prompt and appropriate delivery of patient care in accordance with physician orders and State & Federal regulations.

Key Responsibilities:
  • Ability to perform Patient Intake & Referral processes and/or the insurance per industry standard.
  • Ability to demonstrate excellent oral/written communication and interpersonal skills as well as active listening.
  • Must exhibit a professional and empathetic demeanor at all times.
  • Ability to be a team player - to form and function as a cohesive team.
  • Demonstrate a strong level of honesty regardless of the situation and be sensitive when communicating with others while expressing empathy.
  • Ability to prioritize and multitask
  • Accepts and coordinates Agency referrals in a manner which will foster positive patient, family and referral source satisfaction and provide the most accurate information; demonstrating the highest possible quality of work and efficient in data collection in the EMR system.
  • Demonstrates proficiency at insurance coverage verification, benefit authorization, and reimbursement negotiation with third party payers.
  • Ability to build and maintain relationships with referral sources.
  • Demonstrates leadership in professional activities to promote agency development and personal growth
  • Meets goals for CAHPS survey

Additional Information: MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties.

We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.

Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Qualifications: One-year practical experience as an LVN and knowledge of home health and or hospice required.

Excellent computer skills.

Time management and organizational skills, attention to detail, and a focus on completion of tasks, are critical.

Education/Licensure/Certification: Current California LVN license required

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