IT Support Specialist Team Lead
7 days ago
Maximus seeks a highly skilled IT Support Specialist Team Lead to oversee the delivery of exceptional technical support services for mission-critical systems in defense of our Homeland. This role requires a strong leader with expertise in troubleshooting, problem-solving, and team management.
About the RoleThis is a challenging and rewarding opportunity for a seasoned IT professional to lead a team of technical experts in providing 24/7 support for critical systems. The successful candidate will be responsible for:
- Leading a team of IT specialists in delivering timely and effective support services;
- Developing and implementing process improvements to enhance the quality and efficiency of support services;
- Collaborating with cross-functional teams to ensure seamless service delivery;
- Mentoring and coaching team members to develop their technical skills and expertise;
- Managing incident tickets and escalating complex issues as necessary;
- Providing input on training programs to improve knowledge base articles and technical documentation.
Maximus is a leading provider of technology and consulting services to federal clients. We offer a comprehensive benefits package, including health insurance, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Our compensation packages are designed to recognize individual contributions and promote career growth.
RequirementsTo succeed in this role, you must have:
- 12+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent experience in customer service;
- Active Secret clearance;
- Proven leadership and team management experience;
- Excellent communication and problem-solving skills;
- Ability to work effectively in a fast-paced environment.
We offer a competitive salary range of $80,000 - $130,000 per year, depending on experience and qualifications. In addition to a comprehensive benefits package, we provide opportunities for professional growth and development.
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