Office Operations Coordinator

2 days ago

Minot, North Dakota, United States Home Instead Senior Care Full time

The Home Instead Senior Care franchise office in Minot, ND is seeking a skilled and organized individual to serve as the Minot Office Manager. This role will be responsible for overseeing daily operations, managing a growing team, and ensuring the smooth functioning of the office environment.

Key Responsibilities:
  • Reflect Values and Integrity:
    • Embody the core values of Home Instead by demonstrating honesty and integrity in all interactions.
  • Client Communication and Service Inquiries:
    • Answer incoming calls in a friendly, professional, and knowledgeable manner.
    • Field service inquiries over the phone, entering information into the software system.
    • Field new client inquiries over the phone, entering information into the software system, and coordinating care consultations for the Client Care Coordinator.
  • Leadership and Team Management:
    • Lead, motivate, and guide the team toward achieving common goals while providing ongoing support to foster a positive and collaborative work environment.
    • Prioritize and manage tasks efficiently to maintain a well-organized office.
  • Effective Communication and Community Outreach:
    • Demonstrate clear, professional verbal and written communication.
    • Engage in various community outreach events to enhance the visibility of our services.
    • Foster relationships with referral providers, actively seeking opportunities to strengthen our network and enhance collaboration.
    • Recognize and capture opportunities to enhance and increase quality care, contributing to the ongoing improvement of our services.
  • Collaborative Assistance:
    • Assist the Recruitment & Engagement Coordinator in hiring and training caregivers when necessary.
    • Assist in care consultations when necessary, following the consultative sales process.
    • Assist the Service Coordinator, paying meticulous attention to detail in scheduling, record-keeping, and administrative tasks.
    Requirements:
    • Minimum 3-5 years of relevant business experience or equivalent education, preferably in Nursing or Human Services.
    • Valid North Dakota driver's license.
    • Positive attitude, strong work ethic, and team-oriented.
    • Excellent oral and written communication skills, including effective listening.
    • Reliable, able to work independently, maintain confidentiality, and meet deadlines.
    • Practical interpersonal skills, sound judgment, and decision-making ability.
    • Discretion, integrity, and fair-mindedness aligned with company standards.
    • Professional appearance and demeanor.
    • Proficient in Word, Excel, Microsoft Office Suite, and other office software.
    • Availability for occasional evening work and rotating weekend on-call.
    Estimated Salary:

$50,000 - $60,000 per year, depending on experience.

This is a full-time position with a competitive salary and benefits package. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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