Help Desk Technician

7 days ago


Minot, North Dakota, United States E-Solutions Full time
Required Skills and Qualifications

To be successful in this role, you will require:

  • Minimum 3+ years' experience with Windows 7, 10, 11, Office 365, Teams, SharePoint, Active Directory, and Outlook.
  • Proficient in MECM/SCCM, Patching, Automation, Cloud Deployment, and Service Desk Support.
  • Familiarity with Mobile Device Management (MDM)/Mobile Application Management (MAM) platforms such as Intune.
  • Familiarity with ITIL practices, SLA Targets, Escalation Procedures, and Queue Management.
  • Experience in image installation, configuration, and preventive maintenance tasks.
  • Experience in Android and Apple iOS operations and troubleshooting.
  • Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.
  • High School Diploma/GED.

PREFERRED QUALIFICATIONS:

  • Strong analytical and problem-solving skills. Bachelor's or Associate's Degree.
  • Excellent organizational and time management abilities.
  • Clean driving license for necessary travel.
  • Ability to work under pressure and adapt to new learning.
  • Professional demeanor in client interactions.
  • Proactive in seeking opportunities to enhance service delivery quality and consistency, escalating issues only when necessary.

ESTIMATED SALARY: $60,000 - $80,000 per annum, depending on experience.



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