Help Desk Technician
7 days ago
To be successful in this role, you will require:
- Minimum 3+ years' experience with Windows 7, 10, 11, Office 365, Teams, SharePoint, Active Directory, and Outlook.
- Proficient in MECM/SCCM, Patching, Automation, Cloud Deployment, and Service Desk Support.
- Familiarity with Mobile Device Management (MDM)/Mobile Application Management (MAM) platforms such as Intune.
- Familiarity with ITIL practices, SLA Targets, Escalation Procedures, and Queue Management.
- Experience in image installation, configuration, and preventive maintenance tasks.
- Experience in Android and Apple iOS operations and troubleshooting.
- Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.
- High School Diploma/GED.
PREFERRED QUALIFICATIONS:
- Strong analytical and problem-solving skills. Bachelor's or Associate's Degree.
- Excellent organizational and time management abilities.
- Clean driving license for necessary travel.
- Ability to work under pressure and adapt to new learning.
- Professional demeanor in client interactions.
- Proactive in seeking opportunities to enhance service delivery quality and consistency, escalating issues only when necessary.
ESTIMATED SALARY: $60,000 - $80,000 per annum, depending on experience.
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