Case Manager

3 weeks ago

Redlands, California, United States The Salvation Army USA Western Territory Full time

Job Summary

The Salvation Army USA Western Territory is seeking a skilled Case Manager to join our team in San Bernardino. As a Case Manager, you will work under the supervision of the Director for Programs to provide support services to individuals and families experiencing homelessness.

Key Responsibilities

  • Screen and update lists of individuals seeking services and provide necessary referrals.
  • Case manage clients and families served, complete screening, intake, assessment, and individualized case plans.
  • Maintain resident information in applicable software and compile case records accurately and in a timely manner.
  • Provide financial management and budget planning support or referrals, including processing of client savings and room fees.
  • Complete regular room checks and assist residents with access to benefits, programs, and resources.
  • Coordinate and maintain good communication with local community partners and service providers.
  • Attend and participate in case conferences regarding resident progress, new admissions, referrals, and discharges.
  • Complete data entry as necessary in information management systems and maintain an up-to-date inventory of housing, employment, and resource opportunities for residents.
  • Provide referrals to residents for community-based services that aid in their stability and cross-train with other Case Management staff to provide necessary support and knowledge in their absence.
  • Attend meetings, appointments, and other engagements that pertain to resident case plan resolution and perform standard screenings for substance use or harmful behaviors.
  • Make necessary reports regarding welfare or safety as per policy and complete files and other documents for client case files.
  • Review case load files for completeness and adherence to standard procedures and process receipts for expenditures in a timely manner.
  • Maintain accurate records of documentation and provide transportation to residents when necessary.
  • Maintain confidentiality and social service code of ethics and maintain safe and sacred boundaries with program participants and staff members.

Working Conditions

  • Ability to speak, sit, walk, stand, bend, climb, kneel, and twist on an intermittent basis.
  • Ability to lift up to 20 lbs., or more with assistance.
  • Ability to operate a motor vehicle in daylight, darkness, or in inclement weather conditions.

Requirements

  • Associate degree with major study in social work, human services, or related field, or two-years of experience working with similar populations.
  • HMIS software or other information management system experience preferred.
  • Working knowledge of mental health, substance abuse, and dual diagnosis treatment philosophies, and modalities.
  • Experience working with families, particularly those who have experienced various forms of trauma.
  • A minimum of one year of Case Management experience required.
  • Experience working with community providers such as police, non-profit organizations, churches, and hospitals preferred.
  • Ability to drive and maintain a valid Class C California Driver's License, pass a TSA Driving Test, and maintain a clean MVR required.
  • Must be able to satisfactorily pass a background check and DOJ Live Scan.
  • Current CPR Certificate and First Aid Certificate preferred.

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