Case Manager-SC/San Bernardino Hospitality House
4 days ago
The Salvation Army is seeking a highly motivated and compassionate Case Manager-SC/San Bernardino to join our team. As a key member of our social services team, you will be responsible for providing case management services to individuals and families experiencing homelessness.
Key Responsibilities- Screen and update lists of individuals seeking services and provide necessary referrals.
- Case manage clients and families served, complete screening, intake, assessment, and individualized case plans.
- Maintain resident information in applicable software, on rosters/forms, and compile case records accurately and in a timely manner.
- Provide financial management and budget planning support or referrals, including processing of client savings and room fees.
- Complete regular room checks.
- Assist residents with access to and application for benefits, programs, and resources.
- Coordinate and maintain good communication with local community partners and service providers.
- Attend and participate in case conferences regarding the progress of residents, new admissions, referrals, and discharges.
- Complete data entry as necessary in information management systems.
- Maintain an up-to-date inventory of housing, employment, and resource opportunities for residents.
- Provide referrals to residents for community-based services that aid in their stability.
- Cross-train with other Case Management staff to provide the necessary support and knowledge required in their absence.
- Attend meetings, appointments, and other engagements that pertain to resident case plan resolution.
- Perform standard screenings for substance use or harmful behaviors and make necessary reports regarding welfare or safety as per policy.
- Complete files and other documents for client case files. Review case load files (electronic and hard copies) for completeness, and adherence to standard procedures.
- Process receipts for expenditures in a timely manner and maintain accurate records of documentation.
- Provide transportation to residents when necessary.
- Maintain confidentiality and social service code of ethics.
- Maintain safe and sacred boundaries with program participants and staff members.
- Perform all other duties as assigned related to your scope of work, including responsibilities at various locations within the San Bernardino area administration.
- Ability to speak, sit, walk, stand, bend, climb, kneel, and twist on an intermittent basis; to grasp, reach, handle, finger, push, or pull objects.
- Ability to lift up to 20 lbs., or more with assistance.
- Ability to operate a motor vehicle in daylight, darkness, or in inclement weather conditions.
- Associate degree with major study in social work, human services, or related field, or two years of experience working with similar populations. Applicable life experience in lieu of formal education will be considered.
- HMIS software or other information management system experience preferred.
- Working knowledge of mental health, substance abuse, and dual diagnosis treatment philosophies and modalities.
- Experience working with families, particularly those who have experienced various forms of trauma.
- A minimum of one year of Case Management experience required.
- Experience working with community providers such as police, non-profit organizations, churches, and hospitals preferred.
- Ability to drive and maintain a valid Class C California Driver's License, pass a TSA Driving Test, and maintain a clean MVR required.
- Must be able to satisfactorily pass a background check and DOJ Live Scan.
- Current CPR Certificate and First Aid Certificate preferred.
- Knowledge of or experience with mainstream benefits and services provided within the County of San Bernardino.
- Experience working with individuals who are experiencing homelessness, justice-involved, and living with behavioral health diagnoses.
- Excellent problem-solving skills.
- Ability to work collaboratively with others on a team.
- Uses good time management skills and resources to balance responsibilities.
- Experience operating general office equipment, including computers. Familiarity with Microsoft Office programs preferred.
- Ability to email, fax, operate copy/print/scan machines.
- Willing and able to maintain confidential information in accordance with The Salvation Army and industry standards.
- Ability to work harmoniously and professionally with Officers, supervisors, coworkers, residents, and the public.
- High ethics and integrity as per Social Service Code of ethics.
The Salvation Army is an equal opportunity employer/protected veterans/individuals with disabilities.
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