Enrollment Advisor II/III Position

2 days ago

San Diego, California, United States Workshops for Warriors Full time
Job Summary

Workshops for Warriors is seeking a highly motivated and detail-oriented Enrollment Advisor II/III to join our team. As an Enrollment Advisor, you will play a critical role in assisting prospective students navigate the enrollment process and providing guidance on our programs.

Key Responsibilities
  • Assist students with the enrollment process, answering questions and directing them to critical information.
  • Receive and follow up with potential students via phone, email, and SMS to discuss enrollment into our programs.
  • Determine eligibility of prospective students for enrollment based on admissions and campus requirements.
  • Ensure that applications are completed correctly and required supporting materials are provided.
  • Collect information and qualify candidates for programs, services, or courses.
  • Provide guidance and recommendations to applicants and prospective candidates.
  • Communicate with students throughout the enrollment process and ensure necessary documents are received.
  • Stay informed of new programs and developments within the school to provide up-to-date information to prospective students.
  • Maintain detailed records in Salesforce for prospective students throughout the enrollment cycle.
  • Prepare and maintain progress, conversion, and related reports weekly.
  • Work effectively and collaboratively in a team environment to deliver strong results.
  • Maintain daily activity metrics and expectations as set for the department.
  • Follow up with prospective students to set appointments, tour the school, sit in on a class, facilitate housing needs, and/or financial aid requirements.
  • Serve as a backup to the Director of Enrollment.
Requirements
  • Bachelor's degree required.
  • 3+ years of experience with databases/CRM (Salesforce preferred).
  • Minimum of 3-5 years of work experience in inside sales, admissions sales, customer services, higher education, or a related role.
  • Experience working in an educational environment is preferred.
  • Military experience preferred.
Preferred Qualifications
  • Excellent verbal and written communication skills.
  • Demonstrated commitment to valuing diversity and contributing to an inclusive educational environment.
  • Excellent telephone skills, possessing interpersonal skills that promote relationship building.
  • Ability to establish and nurture collaborative relationships at all levels.
  • Strong attention to detail and ability to multi-task.
  • Strong time management and project management skills.
  • Ownership and drive to work in a fast-paced environment.
  • Unwavering commitment to transparency, accountability, and driving results.
  • Ability to effectively partner with leadership and colleagues to ensure deadlines are met.
  • Ability to communicate effectively with various internal and external audiences.
  • Strong working ability with Microsoft Office products.
Work Environment

The Enrollment Advisor II/III will work in an office/administration building in an urban industrial neighborhood. The employee may have additional environmental hazards such as chemical, electrical, flammable, or mechanical in nature.

Benefits

Workshops for Warriors offers comprehensive benefits after 30 days of employment, including medical, dental, and vision coverage, a 401k program with employer match, 8 paid holidays, flexible work hours, and paid time off.

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