Packing Service Associate

1 week ago


Miami, Florida, United States The UPS Store #62907560 Full time
Job Overview

POSITION SUMMARY:

Provide exceptional service to customers by ensuring a smooth and efficient experience while promoting various products and services tailored to their needs. This role serves as an entry-level opportunity with potential for advancement to Sales and Customer Service roles.

We offer a competitive salary, performance-based incentives, opportunities for career growth, strong leadership, and a dynamic work atmosphere.

KEY RESPONSIBILITIES:

  • Welcome customers warmly; assess their needs and strive to exceed their expectations.
  • Deliver outstanding customer service through proactive engagement and quality product handling.
  • Maintain comprehensive knowledge of products and services to effectively promote them to customers.
  • Accurately receive, sort, and distribute mail to designated mailboxes.
  • Prepare items for shipping by following established protocols and utilizing appropriate materials.
  • Handle document preparation for printing as required.
  • Utilize various software applications effectively.
  • Process incoming packages for shipping, which includes weighing items, using manifesting software, and generating shipping labels. May involve retrieving packages from customer vehicles upon request.
  • Document and address shipping issues, including damages and claims for late or lost packages.
  • Assist in merchandising efforts, which include stocking shelves, maintaining product organization, and notifying relevant personnel about inventory levels for restocking.
  • Safely operate office equipment such as copiers, fax machines, and binding tools, while assisting customers with their use.
  • Perform general cleaning and maintenance duties.
  • Availability to work weekends is required.
  • Additional responsibilities as assigned.

QUALIFICATIONS: To excel in this position, candidates must effectively fulfill each essential duty. The following qualifications are representative of the skills and abilities required. Reasonable accommodations may be provided for individuals with disabilities to perform essential job functions.

Education and Experience:

  • Minimum of 2 years of experience in customer service and sales within a retail setting.
  • Experience with Point of Sale (POS) systems and computer operations is highly preferred.

Language Proficiency:

  • Ability to communicate with tact and diplomacy to foster positive relationships with customers both in-person and over the phone.
  • Strong verbal and written communication skills are essential.

Additional Skills:

  • Capability to lift up to 50 lbs regularly.
  • Ability to stand for extended periods.
  • Position requires bending and reaching.
  • Manual dexterity is necessary for operating POS systems, copiers, and completing customer paperwork.
  • Possess a friendly and helpful demeanor.
  • Attention to detail is crucial.
  • Strong organizational skills are required.
  • A desire to contribute to a performance-oriented team is essential.


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