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Customer Support Specialist
2 months ago
As a vital member of our team, the Customer Experience Representative - Returns plays a crucial role in addressing customer inquiries and resolving issues to ensure satisfaction for both the organization and our valued customers.
Key Responsibilities:
- Process returns and exchanges in accordance with company policies.
- Welcome each customer warmly, ensuring they feel valued and respected.
- Efficiently handle customer complaints and concerns, providing timely solutions.
- Assist customers with inquiries, ensuring minimal inconvenience.
- Document and manage merchandise returns accurately.
- Receive and prepare items for repair when necessary.
Qualifications:
Applicants should possess a high school diploma or equivalent, along with relevant experience in customer service or returns management. Supervisory experience is a plus, as is familiarity with public relations.
Skills Required:
- Proficient in reading and writing in English (or other languages as needed).
- Basic math skills for handling transactions and verifying amounts.
- Ability to lift and move items weighing up to fifty pounds.
- Strong manual dexterity for operating electronic equipment and completing paperwork.
Employee Benefits:
We value our team members and offer a comprehensive benefits package, including:
- Employee assistance programs.
- Exclusive employee purchase discounts.
- Wellness programs for physical and financial health.
- 401(k) plan with matching contributions.
- Paid time off, including vacation and sick days.
- Insurance options for life, disability, medical, dental, and vision.
We are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunity employer. All qualified candidates will be considered for employment without regard to any protected status.
