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Fire Protection Systems Technician

2 months ago

Norfolk, Virginia, United States Johnson Controls International Full time
Be a part of our innovative team
At Johnson Controls International, we are committed to working together to develop meaningful solutions that advance our world.

We value diversity and encourage you to bring your unique talents to our collaborative environment, where you will have the opportunity to grow and thrive.

What we provide:
• Competitive Starting Salary
• Comprehensive Training Programs
• Opportunities for Global Advancement
• Company Vehicle (where applicable)
• Referral Incentives
• Extensive Benefits Package
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance Coverage
• 401(k) Plan with Company Match
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Programs
• Wellness Initiatives
• And More

Your Responsibilities
• Respond to service requests from the Service Resource Center, including initial assessments of equipment/system issues.
• Communicate with customer representatives to identify and understand equipment/system malfunctions.


• Diagnose and perform repairs on electronic fire alarm systems and related building safety products at client locations.

• Follow established troubleshooting protocols and consult technical manuals, parts manuals, change notices, and bulletins to resolve equipment issues.
• Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, specifications, software/systems, programs, schematics, and operational manuals.
• Provide exceptional customer service by maintaining consistent communication with district staff and clients to ensure satisfaction.
• Complete Service Acknowledgements with accurate coding using communication devices such as smartphones and laptops.
• Obtain customer signatures upon completion of service assignments.
• Participate in a scheduled on-call rotation and assist in training or mentoring fellow service team members.
• Perform additional duties as assigned.

What We Seek
Required:

• Minimum of 3 years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.

• Proficient in reading and interpreting blueprints, submittals, and operational/product manuals. Familiarity with testing equipment, multi-meters, digital analyzers, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow both verbal and written instructions.
• Capable of performing physical tasks, including lifting and moving equipment and tools weighing up to 50-70 lbs.
• Willingness to work in challenging positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, and working in confined spaces.
• Demonstrated commitment to customer service excellence.
• Maintain truck inventory to ensure prompt response to customer needs.
• Adhere to, implement, and consistently follow safety protocols and procedures.
• Strong organizational skills, a positive attitude, and a quick learning ability.

Preferred:
• NICET Level II certification is highly preferred.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.