Fire Service Technician Specialist

5 days ago


Norfolk, Virginia, United States Johnson Controls Full time
Fire Service Technician

We are seeking a highly skilled Fire Service Technician to join our team at Johnson Controls. As a key member of our service team, you will be responsible for installing, maintaining, and repairing fire alarm systems and other related building safety systems.

Key Responsibilities:
  • Receive service calls from our Service Resource Center and diagnose problems with electronic fire alarm systems and other related building safety systems.
  • Perform service and repairs on fire alarm systems and other related building safety systems at customer sites.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, and other documentation to repair equipment.
  • Service, troubleshoot, and install various manufacturers' fire and life safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
  • Participate in a scheduled On-call rotation and help to train or mentor others on the service team.
Requirements:
  • 3+ years of documented experience in low voltage electrical systems, including fire/life safety systems, access control, nurse call, and paging systems.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Diploma or equivalent.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • NICET Level II certification strongly preferred.


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