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Service Delivery Coordinator

2 months ago

Portland, Oregon, United States Alsco Full time

Job Summary:

The Customer Service Coordinator plays a vital role in driving customer loyalty and satisfaction at Alsco. This position is responsible for responding to customer inquiries, resolving issues, and providing exceptional service to ensure customer retention and growth.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues and meet customer needs.
  • Coordinate with internal teams to ensure seamless service delivery and resolve customer complaints in a fair and timely manner.
  • Develop and maintain strong relationships with customers to understand their needs and preferences, and to identify opportunities for upselling and cross-selling.
  • Monitor and report on customer feedback and concerns, and implement process improvements to enhance customer satisfaction.
  • Collaborate with the sales team to identify new business opportunities and to develop and implement sales strategies to meet customer needs.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and make informed decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; degree in business or related field preferred.

Working Conditions:

This role requires a high level of customer service skills, with the ability to work in a dynamic and fast-paced environment. The ideal candidate will be a team player with excellent communication and problem-solving skills, and a passion for delivering exceptional customer service.